Shady Grove Fertility Center in Woodbridge, VA at 13580 Groupe Drive #105 in Woodbridge, Virginia

Customer Reviews about Shady Grove Fertility Center in Woodbridge, VA

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  In the beginning we just felt part of a family and they were so great about getting in contact with you and letting you know what was the next step within the process. As time went on with the different treatments- I couldn't get anyone to answer the phone or even return my call and that includes my nurse. The customer service is horrible. I recently switched insurances and was waiting for them to verify benefits it's been TWO - THREE WEEKS waiting and my husband and I decided that was enough and moved onto another doctor and facility. This process is such a delicate matter and should be taken with the outmost respect, dealing with infertility is hard enough that the last thing you need is to feel as though you aren't supported by the doctors and nurses that you are paying for. Shady Grove has a great reputation of helping people with success with infertility but I truly believe that because they are expanding so much that they have lost focus on caring for their patients. I also know of another situation where my friend miscarried from her IUI and there was no compassion that she left and got pregnant at another facility! Former patient
  August 08, 2017

  by Victoria Burrell
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  Terrible experience. I've been waiting a month for a response and keep getting told I'll get a call tomorrow and never do. Worst customer service at such a highly known company. Very disappointed.
  January 11, 2017

  by Cynthia Perez

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About Shady Grove Fertility Center in Woodbridge, VA in Woodbridge